56 Tambo Policies

Liability Waiver

By entering 56 Tambo, you acknowledge and agree to the following terms and conditions, which constitute a legally binding waiver of liability under South African law.

Acknowledgment of Risks

The venue is a public space where alcohol is consumed, construction or renovation work may be ongoing, and large numbers of people may gather. By entering the venue, you acknowledge and accept the following inherent risks:

• Alcohol consumption: The venue permits the consumption of alcohol, which may lead to unpredictable behavior, intoxication, and potential harm to yourself or others.
• Construction hazards: Parts of the venue may be under construction or renovation, presenting risks such as uneven surfaces, exposed materials, tools, machinery, and other potential hazards.
• Public gathering: The venue may be crowded, increasing the risk of accidents, injuries, or altercations.

Waiver of Liability

To the fullest extent permitted by South African law, you hereby release, indemnify, and hold harmless the venue, its owners, operators, employees, contractors, and affiliates from any and all claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or related to:

• Any injury, illness, or death sustained while at the venue.
• Any damage to or loss of personal property while at the venue.
• Any actions or omissions of third parties, including other visitors or contractors.

Venue's Right to Remove Individuals

The venue reserves the right, at its sole discretion, to remove any individual from the premises for any reason, including but not limited to:

• Disorderly or disruptive behavior.
• Violation of venue rules or policies.
• Intoxication or impairment due to alcohol consumption.
• Any action deemed to endanger the safety or well-being of others or the venue itself.

Acceptance of Waiver

By entering the venue, you confirm that:

• You have read, understood, and agreed to this waiver.
• You are voluntarily assuming all risks associated with your presence at the venue.
• You are of legal age (18 years or older) or have the consent of a parent or guardian to enter the venue.

Governing Law

This waiver shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from this waiver or your presence at the venue shall be subject to the exclusive jurisdiction of the South African courts.

Privacy Policy

At 56 Tambo, we are committed to protecting the privacy, safety, anonymity, and free participation of all our visitors. This privacy policy outlines how we collect, use, store, and protect your personal information, as well as your rights regarding your data.

Information We Collect

We may collect the following types of information from visitors:

• Personal information: Name, contact details (email, phone number), identification documents (if required for entry), and payment information (if applicable).
• Technical information: IP address, browser type, device information, and usage data when you interact with our website or digital platforms.
• CCTV footage: Video recordings for security purposes.
• Photography/videography: Images or videos captured during events or activities, where permitted.

Purpose of Data Collection

We collect and use your information for the following purposes:

• To ensure the safety and security of all visitors and staff.
• To facilitate entry, bookings, or transactions at the venue.
• To improve our services and enhance your experience.
• To comply with legal obligations and venue policies.

Protection of Visitor Information

We take the following measures to protect your information:

• Data security: We use industry-standard encryption, firewalls, and secure servers to protect your data from unauthorized access, disclosure, or misuse.
• Access control: Only authorized personnel have access to your information, and they are required to adhere to strict confidentiality protocols.
• Regular audits: We conduct regular security audits to ensure the integrity of our systems and processes.

Visitor Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information.
• Objection: Object to the use of your information for specific purposes, such as direct marketing.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us at:

Email: admin@56tambo.co.za

Phone (WhatsApp & Signal): +27 67 960 7372

Address: 56 Oliver Tambo Road, Bloemfontein Central, Bloemfontein, 9301

Anti-Harassment Policy

At 56 Tambo, we are committed to fostering a safe, inclusive, and respectful environment for all members, volunteers, visitors, and participants. Harassment of any kind is unacceptable and will not be tolerated.

Definition of Harassment

Harassment is any unwelcome conduct, verbal or physical, that is based on a protected characteristic or creates a hostile, intimidating, or offensive environment. Protected characteristics include, but are not limited to:

• Race, ethnicity, or national origin
• Gender, gender identity, or gender expression
• Sexual orientation
• Religion or creed
• Age
• Disability or medical condition
• Marital or familial status
• Socioeconomic status
• Immigration status

Reporting Procedures

56 Tambo encourages anyone who experiences or witnesses harassment to report it immediately. Reports can be made through the following channels:

• Direct reporting: Speak to a designated harassment officer.
• Anonymous reporting: Submit a written report via the anonymous reporting form available on the 56 Tambo website or in the center's office.
• Third-party reporting: If you are uncomfortable reporting directly, you may ask a trusted individual to report on your behalf.

Investigation Process

Upon receiving a report of harassment, 56 Tambo will:

• Acknowledge the report: Confirm receipt of the report and provide information about the next steps.
• Conduct a thorough investigation: Assign a trained investigator to gather facts, interview relevant parties, and review any evidence.
• Maintain confidentiality: Protect the privacy of all individuals involved to the extent possible.
• Take appropriate action: Determine whether harassment occurred and implement corrective actions, which may include restorative measures, training, or policy changes.
• Communicate outcomes: Inform the complainant and the accused of the investigation's outcome and any actions taken.

Restorative Justice

Restorative Justice is a philosophy and approach to addressing harm and conflict that focuses on repairing the damage caused by wrongdoing rather than solely punishing the offender. It emphasizes accountability, healing, and the restoration of relationships among those affected—victims, offenders, and the community.

Training and Education

56 Tambo is committed to preventing harassment through education and awareness. The following training initiatives are mandatory:

• Annual Anti-Harassment Training: All staff, members, volunteers, and contractors must complete training on recognizing, preventing, and addressing harassment.
• New Hire Orientation: New employees, members, and volunteers will receive training on this policy as part of their onboarding process.
• Ongoing Education: Regular workshops, seminars, and resources will be provided to promote a culture of respect and inclusion.

Safety Policy

This safety policy is designed to ensure the well-being of all attendees, staff, and stakeholders at 56 Tambo. It prioritizes creating a safe, inclusive, and welcoming environment while addressing immediate threats effectively and minimizing liability for the venue.

Core Principles

• Safety first: The physical and emotional safety of all individuals is the top priority.
• Inclusivity: The venue is committed to being a welcoming space for people of all backgrounds, identities, and abilities.
• Proactive measures: Preventative actions are prioritized over reactive responses.
• De-escalation: Conflicts and threats are resolved through calm, non-confrontational methods whenever possible.
• Transparency: Clear communication with attendees, members, volunteers, and staff about safety protocols is essential.
• Liability mitigation: The venue will take reasonable steps to minimize risks and comply with applicable regulations.

Pre-Event Safety Measures

Before any event, 56 Tambo will:

• Conduct a risk assessment: Identify potential threats (e.g., overcrowding, fire hazards, medical emergencies) and develop mitigation strategies.
• Provide safety training: Train all staff, members, and volunteers on de-escalation techniques, emergency procedures, and cultural sensitivity.
• Plan security measures: Institute bag and coat checks, install surveillance cameras, and ensure staff are familiar with the venue layout and emergency exits.

During Events

During events, 56 Tambo will:

• Monitor and surveil: Actively monitor the venue for signs of distress, conflict, or potential threats.
• Manage crowds: Control entry and exit points to prevent overcrowding and ensure compliance with fire and safety regulations.
• Respond to threats: Use de-escalation techniques to resolve conflicts and remove individuals who pose an immediate threat to others.

Post-Event Review

After each event, 56 Tambo will:

• Document incidents: Record all safety incidents, including the nature of the threat, actions taken, and outcomes.
• Collect feedback: Gather feedback from attendees, staff, and vendors about their safety experiences.
• Improve protocols: Use the information gathered to refine safety protocols and training for future events.

Code of Conduct

At 56 Tambo, we expect all visitors, staff, and participants to adhere to the following code of conduct to ensure a respectful and inclusive environment for everyone.

Expected Behavior

• Treat all individuals with respect and dignity.
• Refrain from any form of harassment, discrimination, or violence.
• Follow all venue rules and instructions from staff.
• Respect the property and belongings of others.

Unacceptable Behavior

• Harassment, bullying, or intimidation of any kind.
• Discriminatory remarks or actions based on race, gender, religion, or other protected characteristics.
• Destruction or theft of property.
• Disruptive or unsafe behavior.

Consequences of Violations

Violations of this code of conduct may result in removal from the venue, suspension of privileges, or legal action, depending on the severity of the offense.

Services Policy

56 Tambo offers a variety of services for free or for a fee:

What You Need to Pay For

• Goods that we stock for the purpose of selling.
• Equipment or other resources owned by 56 Tambo that you are using outside of the venue.
• The replacement of equipment or other resources that are damaged or lost while you are using them outside of the venue.

What You Do Not Need to Pay For

• The use of any resources while inside the venue.
• Any goods or services that we choose to provide for free.
• The replacement of equipment or other resources that are damaged or lost while you are using them inside of the venue.

Note

56 Tambo reserves the right to not offer any of its goods or services at any time. The use of any of our services, goods or services inside or outside of the venue constitutes agreeing to these terms.

Refund Policy

56 Tambo offers refunds under the following conditions:

Refund Eligibility

• Refunds are available for canceled events or bookings.
• Refunds may be issued if the venue fails to provide the agreed-upon services.

Non-Refundable Situations

• No refunds will be issued for no-shows or late cancellations (less than 24 hours before the event).
• Refunds are not available for services already rendered.

How to Request a Refund

To request a refund, please contact us at admin@56tambo.co.za with your booking details and reason for the refund request.

Environmental Policy

56 Tambo is committed to minimizing its environmental impact and promoting sustainability. This policy outlines our efforts to reduce waste, conserve resources, and support eco-friendly practices.

Sustainability Initiatives

• Reduce waste by promoting recycling and composting.
• Conserve energy by using energy-efficient lighting and appliances.
• Source materials and products from sustainable suppliers.
• Encourage the use of public transportation and carpooling for events.

Community Involvement

We collaborate with local organizations to promote environmental awareness and organize clean-up events in the community.